The Consumer Claims Agent,
Redesigned

Shape messy customer dispute emails, invoices, and receipts into undeniable, policy-backed refund claims. Verified by deterministic code before sending.

🚀 Sandbox Portal (/portal)📄 Printable Dossier (/pack)

Your Case Brief • Live Reasoning Showcase

Your Case • Consumer Evidence

“AeroSound Pro Earbuds delivered October 12, 2026. Charging case stopped holding charge after 19 days. Customer service claimed all audio sales are final.”

Nemotron Super (120B) & Tavily Matrix

→ Official Policy Discovered: voltline.com/policies/refund
→ Return Window Clause: 30-day window strictly applies (19 days elapsed \(\le 30\))
→ Hardware Warranty Clause: 1-year coverage for manufacturing defects

Verified Proof Ledger • Claim Strength82 / 100 • 100% Grounded

30-Day Return Window

19 days elapsed • Quote verified verbatim

SUPPORTED

1-Year Hardware Warranty

Defect in normal intended use

SUPPORTED

Defect Photo / Media

Missing proof coach ready to resolve

MISSING

PILLAR 01 • DETERMINISTIC VERIFIER

Deterministic Code Over AI Self-Claims

In legal claims, hallucinations mean denied refunds. Rightful uses Nemotron Super as a reasoning engine, not the judge. Candidate policy quotes are mathematically grounded against raw merchant source text using exact substring verification and sliding token windows.

lib/verify.tsExact Quote MathDate Arithmetic

PILLAR 02 • POLICY RESEARCH

Domain-Targeted Tavily Search

Rightful searches merchant documentation directly, filtering out Reddit chatter and customer service forums. Pulls raw return policies and warranty terms dynamically at runtime.

PILLAR 03 • PROOF COACH

Interactive 3D Stamp Flip

If an evidence item is missing (e.g. proof of purchase date), the Missing-Proof Coach prompts for only that item and invokes partial row re-checks with Nemotron Super without re-running the full pipeline.

PILLAR 04 • MULTI-TIER ESCALATION

Universal 4-Tier Legal Escalation

If merchant support stonewalls, Rightful generates escalation paths: Tier 1 Platform Dispute \(\to\) Tier 2 Card Chargeback Code 4853 \(\to\) Tier 3 National Regulators (FTC / NCH 1915) \(\to\) Tier 4 Digital Consumer Court (e-Daakhil). Instant toggle between Global/US/UK and India jurisdictions.

Interactive Benchmark Cases

One-click pre-loaded scenarios designed for hackathon judges.

The Consumer Claims Agent,Redesigned